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Keith knows his business in-depth. He is one of the best communicators I have ever worked with. He has the unique ability to be very detailed yet constantly keep the whole picture in front of him.
— Tom Kerins, Program Director, Center on Innovation and Improvement
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“You’re the supervisor. Supervise.” It was no sooner than the words came out of my mouth that I realized he didn’t know how. He’d spent his brief career delegating – telling people what to do – telling people to do all he didn’t want to, all he didn’t know how to do. He hadn’t learned […]
One of my clients, Rocket Code, is doing incredible work and scaling their business quickly. Recently, they shared their story on Shopify. You can check it out here. They were even so kind as to give me a shout out in the process.
I play softball, and sometimes, a great hitter will get to the plate and struggle. When it happens, he can think he’s doing all the right things, but the results just aren’t there. The more she tries, the more it DOESN’T work. It’s called a slump. When you get in a slump, it’s hard to […]
I was watching the news, and there were still more images of Boston and what appears to be the never ending snow storm. People were out shoveling snow on top of stacks of snow already 5′ high. They were shoveling because they new if they stopped it would overtake them, but, in truth, they really […]
I’ve been getting questions lately about why small business don’t use social media more frequently. A little more than a year ago, I got that same question on Quora. Before I share it, let me just add one thought. Although social media is free, before engaging, you really should ask yourself if your customer is […]