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Keith knows his business in-depth. He is one of the best communicators I have ever worked with. He has the unique ability to be very detailed yet constantly keep the whole picture in front of him.
— Tom Kerins, Program Director, Center on Innovation and Improvement
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Myers-Briggs, DiSC, Management Styles Inventory, MOTIV, and 500 others…take your pick. When you boil it down to its most simple form, all of these are assessments attempting to tell participants their tendencies in specific situations – leading, managing, reacting, thinking, motivating, developing, etc. Don’t get me wrong. Some of them are pretty good. None of […]
When all of my family gets together, it gets a little loud. Some might suggest that Tylenol prior to the visit doesn’t hurt. It’s not because it’s not enjoyable. When we get together, we have a great time. Everyone’s so excited to see each other and catch up, so there are lots of conversations happening […]
I’ve gotten a lot of tweets and messages about my office space, which was a little surprising to me. So I decided to give you a little photo tour. I work out of the third floor of my home. This is the view from my deck, which is right outside my office door. It faces south […]
Truly Streams of Consciousness – be ready I / My customers want: more ____________ less ____________ ____________ to be faster ____________ to be simpler ____________ to be more user-friendly ____________ to cost less ____________ to be more reliable ____________ to be available longer ____________ to be easier to access ____________ to reach more people ____________ to respond quicker […]
It’s that time of year – the time in which people frantically check for missing receipts and other documentation that might serve as evidence that they deserve a larger tax refund. I have a folder I keep in the top drawer of my filing cabinet that merely says, “Taxes” and the year for which it […]
I was standing in the TSA line at the airport today, trying to make my way to a client in Dallas, TX. From all the way at the back of the line, I couldn’t understand why the line was moving VERY slowly. I could sense people’s frustration growing. What is taking so long? As I […]